Virgin Mobile roaming - International roaming with Virgin Mobile explained

By Adrian Vincent 29 Sep 2021, 19:21 Virgin Mobile roaming

With Roam Like Home from Virgin Mobile, you roam and use your allowance for free within the EU. You won’t be charged an extra, despite Britain leaving the EU.

Outside the EU, you can roam in most countries around the world, however you will be charged at an out of plan rate and won’t be able to use your regular allowance.

Virgin Mobile EU roaming - after Brexit

Virgin Mobile EU roaming after Brexit

Virgin Mobile do not have any plans to introduce charges when using your allowance within the EU.

You can use your texts, minutes and data within select European countries at no extra cost.

However, there are restrictions on the amount of data you can use from your allowance, as stated in the fair usage policy.

You can roam for free within the following 43 European countries:

  1. Austria
  2. Gibraltar
  3. Malta
  4. Slovenia
  5. Belgium
  6. Greece
  7. Martinique
  8. Spain
  9. Bulgaria
  10. Guadeloupe
  11. Mayotte
  12. Sweden
  13. Canary Islands
  14. Hungary
  15. Monaco
  16. The Czech Republic
  17. Croatia
  18. Iceland
  19. Norway
  20. The Netherlands
  21. Cyprus
  22. Ireland
  23. Poland
  24. The French Antilles
  25. Denmark
  26. Italy
  27. Portugal
  28. Vatican City (Italy)
  29. Estonia
  30. Liechtenstein
  31. Reunion Islands
  32. Finland
  33. Latvia
  34. Romania
  35. France
  36. Lithuania
  37. Saint Barthelemy
  38. French Guiana
  39. Luxembourg
  40. San Marino
  41. Germany
  42. Madeira
  43. Slovakia

Does Virgin Mobile have a fair usage policy when roaming?

If you’re roaming within the EU, there are restrictions on the amount of data you can use from your regular allowance.

The amount you can use depends on the type of plan you have. Virgin Media provides a fair usage calculator, which will tell you exactly how much data from your allowance you can use within a monthly period.

In addition, excessive roaming abroad for 4 consecutive months is not allowed.

Can I roam outside the EU with Virgin Mobile?

Yes, you can roam in most countries around the world. You won’t be able to use your regular allowance, and instead will be charged at a separate out of plan rate.

The most Virgin Mobile will automatically charge you in a month is £51.50, however you can remove this limit by contacting them.

For a full list of charges, see Virgin Media Roaming Hub. Below shows the roaming charges for popular destinations.

Country Data Making calls Receiving calls Sending texts Sending MMS Receiving texts
Australia £5 / MB £2 / minute £1.50 / minute 50p / text 50p / message Free
Canda £5 / MB £2 / minute £1.50 / minute 50p / text 50p / message Free
India £5 / MB £2.60 / minute £1.50 / minute 50p / text 50p / message Free
New Zealand £5 / MB £2 / minute £1.50 / minute 50p / text 50p / message Free
USA £5 / MB £2 / minute £1.50 / minute 50p / text 50p / message Free

There are a few countries where roaming with Virgin Mobile will not work:

  1. Brunei Darussalam
  2. Ethiopia
  3. Falkland Islands
  4. Guam
  5. Guyana
  6. Lesotho
  7. Namibia
  8. New Caledonia
  9. Northern Mariana Islands
  10. Paraguay
  11. Solomon Islands
  12. Somalia
  13. Swaziland
  14. Timor-Leste
  15. Turkmenistan
  16. Vanuatu
  17. Venezuela
  18. Zimbabwe

Can I get 5G when roaming with Virgin Mobile?

Virgin Mobile 5G roaming

5G with Virgin Mobile is only available within the UK. The maximum signal you can receive when roaming is 4G.

Will I be charged if I go over my allowance when roaming with Virgin Mobile?

If you’re roaming within an EU country and go over your allowance, you will be charged at the same out of plan rate as if you were in the UK. This applies to minutes, texts and data.

You will receive a warning text whenever you reach 80% of your allowance.

For all other countries, you won’t be able to use your allowance. Instead, you will be charged at a separate out of plan rate, which varies from country to country.

Virgin Mobile data add-ons when roaming

You can purchase and use data add-ons within the EU. These data add-ons are the same data add-ons that are available within the UK, and do not cost any extra.

You can purchase 1GB for £10 or 3GB for £20 from Your Account or by using the Virgin Mobile app.

You can purchase as many data add-ons as you wish, however each data add-on will be lost when your allowance refreshes at the start of your next monthly billing cycle.

FAQs

Can I roam for free in the EU with Virgin Mobile?

Yes, you can roam for free within the EU with Virgin Mobile. You will be able to use your regular allowance in 43 European destinations.

How can I setup my phone to roam with Virgin Mobile?

Before roaming with Virgin Mobile, you must enable roaming in your phone’s settings.

For Android users:

  1. Go to Settings
  2. Go to Connections -> Mobile networks -> Roaming
  3. Enable Data roaming

For iPhone users:

  1. Go to Settings
  2. Go to Mobile data -> Mobile Data Options
  3. Enable Data Roaming

Can I tether to another device when roaming with Virgin Mobile?

Yes, you can tether to as many devices as you like when roaming with Virgin Mobile. Any regular data limitations that apply when roaming will also apply when tethering while roaming.