SMARTY roaming - International roaming with SMARTY explained

By Adrian Vincent 30 Aug 2021, 19:31 SMARTY roaming

You can use your SMARTY allowance for free within 34 EU and European destinations.

The maximum amount of data you can use from your allowance when roaming within the EU is 12GB per month. This fair usage policy applies to all plans with a data allowance greater than 12GB. You can get more data by purchasing a data add-on.

For all other countries, you will be charged at separate roaming rates. You must top up your account with credit in order to be charged for out of plan rates.

SMARTY EU roaming - after Brexit

SMARTY free EU roaming

You can use your SMARTY allowance for free within 34 EU and European destinations.

In accordance with the fair usage policy, the most data you can use from your allowance when roaming within the EU is 12GB per month.

You can use unlimited minutes and texts to the UK and between the 34 EU and European destinations.

If you need more data because you have approached your data allowance, or you have reached the 12GB fair usage policy, you must purchase a data add-on. Alternatively, you can wait until the start of your next billing cycle for your allowances to reset.

You can use your allowance with SMARTY for free within the following 34 EU and European destinations:

  1. Austria
  2. Belgium
  3. Bulgaria
  4. Comoros & Mayotte
  5. Croatia
  6. Cyprus
  7. Czech Republic
  8. Denmark
  9. Estonia
  10. Finland
  11. France
  12. French Guiana
  13. Germany
  14. Gibraltar
  15. Greece
  16. Hungary
  17. Iceland
  18. Ireland
  19. Italy
  20. Latvia
  21. Liechtenstein
  22. Lithuania
  23. Luxembourg
  24. Malta
  25. Netherlands
  26. Norway
  27. Poland
  28. Portugal
  29. Reunion
  30. Romania
  31. Slovakia
  32. Slovenia
  33. Spain
  34. Sweden

SMARTY roaming fair usage policy

SMARTY has a 12GB data fair usage policy when roaming for free within the EU and other qualifying European destinations.

This fair usage policy applies to all plans that have a data allowance greater than 12GB.

If you exceed the 12GB limit, you must purchase additional data add-ons, or wait until your allowances reset at the start of the next month.

In addition to the data limit, you cannot spend more than 60 days abroad while using SMARTY. If you exceed 60 days, SMARTY may suspend your SIM card until you contact them and explain your situation.

Can I roam outside the EU with SMARTY?

You can roam in most countries around the world with SMARTY.

If you’re within an EU or selected European destination, you can use your SMARTY allowance as normal.

For all other countries, you cannot use your regular allowance. Instead, you will be charged at separate roaming rates. In order to be charged and continue using SMARTY, you must have credit in your account.

You can top up your account by purchasing a ‘SMARTY out of plan add-on’, in increments of £5 up to £15.

Credits never expire. Any unused credit can be converted and used towards your next regular monthly bill.

SMARTY roaming country bands

SMARTY international roaming

If you’re visiting a country outside the EU, you will be charged at separate rates when roaming.

SMARTY have grouped different destinations into bands, which determine the rate you will pay to use SMARTY services.

You must have topped up credit in your account in order to be charged. You can top up your account by purchasing a ‘SMARTY out of plan add-on’, in increments of £5 up to £15.

Band Data Call to UK or within country Call anywhere else worldwide Call receive Text to UK or within country Text anywhere else worldwide
Roaming EU Free Free 40p / min Free Free 10p / text
Roaming 1A 0.02p / MB 10p / min 40p / min Free Free 10p / text
Roaming 1 10p / MB 50p / min 50p / min 0.05p / min 20p / text 20p / text
Roaming 2 25p / MB £1 / min £1 / min 30p / min 40p / text 40p / text
Roaming 3 £1 / MB £2.50 / min £2.50 / min £1 / min 40p / text 40p / text
Roaming 4 £5 / MB £2.50 / min £2.50 / min £1 / min 40p / text 40p / text

SMARTY Roaming EU country band

  1. Austria
  2. Belgium
  3. Bulgaria
  4. Comoros & Mayotte
  5. Croatia
  6. Cyprus
  7. Czech Republic
  8. Denmark
  9. Estonia
  10. Finland
  11. France
  12. French Guiana
  13. Germany
  14. Gibraltar
  15. Greece
  16. Hungary
  17. Iceland
  18. Ireland
  19. Italy
  20. Latvia
  21. Liechtenstein
  22. Lithuania
  23. Luxembourg
  24. Malta
  25. Netherlands
  26. Norway
  27. Poland
  28. Portugal
  29. Reunion
  30. Romania
  31. Slovakia
  32. Slovenia
  33. Spain
  34. Sweden

SMARTY Roaming 1A country band

  1. Channel Islands
  2. Isle of Man
  3. Switzerland

SMARTY Roaming 1 country band

  1. Australia
  2. Azerbaijan
  3. Brazil
  4. Chile
  5. Colombia
  6. Costa Rica
  7. Ecuador
  8. Egypt
  9. El Salvador
  10. Guatemala
  11. Hong Kong
  12. Indonesia
  13. Israel
  14. Kazakhstan
  15. Kyrgyz Republic
  16. Macedonia
  17. Malaysia
  18. Mexico
  19. Moldova
  20. Monaco
  21. Montenegro
  22. Myanmar
  23. New Zealand
  24. Nicaragua
  25. Pakistan
  26. Panama
  27. Peru
  28. Russia
  29. Serbia
  30. Singapore
  31. Sri Lanka
  32. Taiwan
  33. Thailand
  34. Turkey
  35. Ukraine
  36. United States of America
  37. Uruguay
  38. Venezuela
  39. Vietnam

SMARTY Roaming 2 country band

  1. Albania
  2. Argentina
  3. Belarus
  4. Bermuda
  5. Bolivia
  6. Bosnia & Herzegovina
  7. Canada
  8. China
  9. Cote d’Ivoire
  10. Dominican Republic
  11. Fiji
  12. Guyana
  13. Honduras
  14. India
  15. Kuwait
  16. Macau
  17. Morocco
  18. Nepal
  19. Nigeria
  20. Oman
  21. Philippines
  22. Puerto Rico
  23. Qatar
  24. Saudi Arabia
  25. South Africa

SMARTY Roaming 3 country band

  1. Algeria
  2. Anguilla
  3. Antigua & Barbuda
  4. Barbados
  5. British Virgin Islands
  6. Cambodia
  7. Cape Verde
  8. Cayman Islands
  9. Dominica (Commonwealth of)
  10. Gambia
  11. Grenada
  12. Jamaica
  13. Japan
  14. Jordan
  15. Kenya
  16. Montserrat
  17. Saint Kitts & Nevis
  18. Saint Lucia
  19. Saint Vincent and the Grenadines
  20. Sierra Leone
  21. Trinidad & Tobago
  22. Tunisia
  23. United Arab Emirates
  24. United States Virgin Islands

SMARTY Roaming 4 country band

  1. Afghanistan
  2. Andorra
  3. Angola
  4. Armenia
  5. Bahamas
  6. Bahrain
  7. Bangladesh
  8. Belize
  9. Benin
  10. Bhutan
  11. Botswana
  12. Brunei Darussalam
  13. Burkina Faso
  14. Burundi
  15. Cameroon
  16. Congo
  17. Congo Dem Rep
  18. Cuba
  19. Equatorial Guinea
  20. Ethiopia
  21. Faroe Islands
  22. French Polynesia
  23. Gabon
  24. Georgia
  25. Ghana
  26. Greenland
  27. Guinea-Bissau
  28. Iran
  29. Iraq
  30. Laos
  31. Lebanon
  32. Libya
  33. Madagascar
  34. Malawi
  35. Maldives
  36. Mauritius
  37. Mongolia
  38. Mozambique
  39. Namibia
  40. Netherlands Antilles
  41. Niger
  42. Papua New Guinea
  43. Paraguay
  44. Rwanda
  45. Senegal
  46. Seychelles
  47. South Korea
  48. Sudan
  49. Tajikistan
  50. Tanzania
  51. Togo
  52. Turkmenistan
  53. Uganda
  54. Uzbekistan
  55. Vanuatu
  56. Yemen
  57. Zambia

SMARTY data add-ons when roaming

SMARTY roaming data add-ons

If you’re within a EU or selected European country and you run out of data from your monthly allowance or exceed the 12GB fair usage policy, you can purchase a data add-on to continue using data.

Data Cost
1GB £1
2GB £2
4GB £4

Data add-ons never expire. They can also be used within the UK.

You can purchase a data add-on from your SMARTY account.

Can I get 5G speeds when roaming with SMARTY?

Currently, the maximum signal you can receive when roaming with SMARTY is 4G. However, 5G may be available in the future.

FAQs

Can I roam for free in the EU with SMARTY?

Yes, all SMARTY plans allow you to use your allowance for free in 34 EU and European destinations.

How can I setup my phone to roam with SMARTY?

Before roaming with SMARTY, you must enable roaming in your phone’s settings.

For Android users:

  1. Go to Settings
  2. Go to Connections -> Mobile networks -> Roaming
  3. Enable Data roaming

For iPhone users:

  1. Go to Settings
  2. Go to Mobile data -> Mobile Data Options
  3. Enable Data Roaming

Will I be charged if I go over my allowance when roaming with SMARTY?

If you're in a county outside the EU, you will be charged at separate roaming rates.

If you're roaming for free within a European country and you run out of data, you must purchase a data add-on to continue using data with SMARTY.

Can I tether to another device when roaming with SMARTY?

Yes, you can tether to as many devices as you like when roaming with SMARTY. Any regular data limitations that apply when using your phone will also apply to tethering.