Plusnet roaming - International roaming with Plusnet explained

By Adrian Vincent 26 Aug 2021, 19:22 Plusnet roaming

You can roam in most countries around the world with Plusnet mobile plans.

With Roam Like at Home, you can use your regular Plusnet allowance and any bolt-ons you have purchased for free within 52 European destinations.

For all other countries, you can use Plusnet when roaming, however you won’t be able to use your regular allowance. Instead, you will be charged at an out of plan rate.

Countries are grouped into zones, each with different out of plan rates for roaming.

Plusnet EU roaming - after Brexit

Plusnet free EU roaming

Currently, Plusnet do not charge in order to use your allowance when roaming within the EU.

With Roam Like at Home, you can use your Plusnet allowance for free within 52 European destinations.

Roam Like at Home is available with all Plusnet mobile plans.

You can use any data, texts and minutes within your allowance. You can also use your allowance from any bolt-ons that you may have purchased.

When in a Roam Like at Home destination, you can also call and text to other Roam Like at Home destinations using your allowance.

If you exceed your regular allowance, you will be charged at the same out of plan rate as if you were in the UK, until your next billing cycle.

As stated in the fair usage policy, you cannot use more than 15GB data from your regular allowance. This applies to all Plusnet plans with a data allowance greater than 15GB.

If you go over your data allowance or exceed the data fair usage policy, you will be charged at 10p per MB. Alternatively, you can purchase a bolt-on for additional data allowances.

When roaming, the maximum Plusnet can automatically charge you is £45 per month. You can remove this cap by contacting Plusnet.

You can use your Plusnet allowance for free with Roam Like at Home within the following 52 destinations:

  1. Aland Islands
  2. Andorra
  3. Anguilla
  4. Austria
  5. Azores
  6. Belgium
  7. Bulgaria
  8. Canary Islands
  9. Channel Islands
  10. Croatia
  11. Cyprus
  12. Czech Republic
  13. Denmark
  14. Estonia
  15. Faroe Islands
  16. Finland
  17. France
  18. French Guiana
  19. Germany
  20. Gibraltar
  21. Greece
  22. Guadeloupe
  23. Guernsey
  24. Hungary
  25. Iceland
  26. Isle of Man
  27. Italy
  28. Jersey
  29. Latvia
  30. Liechtenstein
  31. Lithuania
  32. Luxembourg
  33. Madeira
  34. Malta
  35. Martinique
  36. Mayotte
  37. Monaco
  38. Netherlands
  39. Norway
  40. Poland
  41. Portugal
  42. Republic of Ireland
  43. Reunion
  44. Romania
  45. Slovakia
  46. Slovenia
  47. Spain
  48. St. Barthélemy
  49. St. Martin
  50. Sweden
  51. Switzerland
  52. Vatican City

Plusnet bolt-ons for EU roaming

Plusnet bolt-ons

If you exceed your regular Plusnet allowance when roaming in a Roam Like at Home destination, you can buy a bolt-on for additional allowances.

A bolt-on will usually work out cheaper compared to the out of plan charges. It will give you additional allowances on top of your regular allowance.

A bolt-on will work within the UK and in all Roam Like at Home European destinations.

Bolt-ons will automatically expire at the start of your next billing cycle.

Plusnet data bolt-on

Data Cost Purchase
250MB £2 Text DATA 250 to 07507 309082
500MB £4 Text DATA 500 to 07507 309082
1GB £6 Text DATA 1000 to 07507 309082
2GB £10 Text DATA 2000 to 07507 309082
4GB £15 Text DATA 4000 to 07507 309082

Plusnet minutes bolt-on

Minutes Cost Purchase
100 minutes £1.50 Text VOICE 100 to 07507 309082
250 minutes £4 Text VOICE 250 to 07507 309082
500 minutes £8 Text VOICE 500 to 07507 309082
1000 minutes £12 Text VOICE 1000 to 07507 309082

Plusnet texts bolt-on

Texts Cost Purchase
100 texts £1 Text SMS 100 to 07507 309082
500 texts £4 Text SMS 500 to 07507 309082
1000 texts £6 Text SMS 1000 to 07507 309082

Does Plusnet have a fair usage policy when roaming?

Yes, Plusnet have a fair usage policy for the amount of data you can use when roaming within the EU (Roam Like at Home), and for how long you can remain outside the UK for consecutive periods.

If your plan has an allowance greater than 15GB, the maximum amount of data you can use when roaming within the EU or Roam Like at Home destinations is 15GB.

As you approach the 15GB limit, you will receive a warning via text message.

After you reach the 15GB limit, any additional data you use while remaining outside the UK will be charged at 10p per MB.

Your 15GB allowance will automatically reset at the start of your next billing cycle.

In addition to the data fair usage policy, you must be considered a permanent UK resident.

If over a 4 month period, you have used your allowance excessively in a Roam Like at Home destination, you will be considered breaking the fair usage policy.

If Plusnet believe this to be the case, you will receive a text message with further information. You will be expected to reply within 2 weeks to explain your situation, or face an additional surcharge to use Plusnet services.

Can I roam outside the EU with Plusnet?

Plusnet bands

You can roam in most worldwide countries outside the EU or outside Roam Like at Home destinations, however you won’t be able to use your regular Plusnet allowance.

Instead, you will be charged at an out of plan rate, which varies, depending on the destination you are in.

Plusnet have grouped destinations into bands, with different out of plan charges for each band.

Band Data Texts within band Texts to UK Calls within band Calls to UK Receiving calls
Band 1 Free (within allowance) Free (within allowance) Free (within allowance) Free (within allowance) Free (within allowance) Free
Band 2 £6 / MB 40p / text 40p / text £1.30 / minute £1.30 / minute 70p / minute
Band 3 £6 / MB 50p / text 50p / text £1.45 / minute £1.45 / minute 90p / minute
Band 4 £6 / MB 50p / text 50p / text £1.50 / minute £1.50 / minute 90p / minute
Band 5 £6 / MB 50p / text 50p / text £2.00 / minute £2.00 / minute £1.00 / minute
Band 6 £6 / MB 50p / text 50p / text £2.50 / minute £2.50 / minute £1.00 / minute
Band 7 £6 / MB 50p / text 50p / text £3.00 / minute £3.00 / minute £1.00 / minute
Band 8 £6 / MB 50p / text 50p / text £3.00 / minute £3.00 / minute £1.00 / minute
Band 9 Free (within allowance) Free (within allowance) Free (within allowance) Free (within allowance) Free (within allowance) Free

Plusnet Band 1

  1. Åland Islands
  2. Austria
  3. Azores
  4. Belgium
  5. Bulgaria
  6. Canary Islands
  7. Croatia
  8. Cyprus
  9. Czech Republic
  10. Denmark
  11. Estonia
  12. Finland
  13. France
  14. Germany
  15. Greece
  16. Hungary
  17. Isle of Man
  18. Italy
  19. Latvia
  20. Lithuania
  21. Luxembourg
  22. Madeira
  23. Malta
  24. Monaco
  25. Netherlands
  26. Poland
  27. Portugal
  28. Republic of Ireland
  29. Romania
  30. Slovakia
  31. Slovenia
  32. Spain
  33. Sweden
  34. Vatican City

Plusnet Band 2

  1. Antigua & Barbuda
  2. Barbados
  3. Canada
  4. Cayman Islands
  5. China
  6. Dominica
  7. Grenada
  8. Guinea-Bissau
  9. Hawaii
  10. Israel
  11. Montserrat
  12. St. Kitts
  13. St. Lucia
  14. Thailand
  15. Turkey
  16. Turks & Caicos Islands
  17. US Virgin Islands
  18. USA

Plusnet Band 3

  1. Algeria
  2. Argentina
  3. Armenia
  4. Australia
  5. Bosnia & Herzegovina
  6. Brazil
  7. British Virgin Islands
  8. Colombia
  9. Egypt
  10. El Salvador
  11. Greenland
  12. Guam
  13. Guyana
  14. India
  15. Jamaica
  16. Macau
  17. Mexico
  18. Moldova
  19. Netherlands Antilles
  20. New Zealand
  21. Pakistan
  22. Philippines
  23. Qatar
  24. Saudi Arabia
  25. Senegal
  26. Singapore
  27. South Africa
  28. St. Vincent & Grenadines
  29. Taiwan
  30. Uganda
  31. Uruguay
  32. Venezuela

Plusnet Band 4

  1. Albania
  2. Congo
  3. Dominican Republic
  4. Hong Kong
  5. Madagascar
  6. Malaysia
  7. Mauritius (Inc. Rodriguez Island)
  8. Montenegro
  9. Panama
  10. Serbia
  11. South Korea
  12. Tanzania
  13. Zambia

Plusnet Band 5

  1. Azerbaijan
  2. Botswana
  3. Comoros
  4. Gambia
  5. Guinea
  6. Honduras
  7. Ivory Coast
  8. Kenya
  9. Macedonia
  10. Maldives (Please note data roaming is not available)
  11. Morocco
  12. Sri Lanka
  13. Trinidad & Tobago
  14. Yemen

Plusnet Band 6

  1. Afghanistan
  2. Bangladesh
  3. Cameroon
  4. Central African Republic
  5. Equatorial Guinea
  6. French Polynesia
  7. Haiti
  8. Indonesia
  9. Japan
  10. Jordan
  11. Kuwait
  12. Libya
  13. Mali
  14. Oman
  15. Turkmenistan
  16. Ukraine
  17. United Arab Emirates

Plusnet Band 7

  1. American Samoa
  2. Aruba
  3. Ascension Island
  4. Bermuda
  5. Cape Verde
  6. Cook Islands
  7. Puerto Rico
  8. Russia
  9. St. Helena
  10. St. Pierre & Miquelon
  11. Togolese Republic
  12. Tonga
  13. Tunisia
  14. Tuvalu
  15. Uzbekistan
  16. Vietnam
  17. Wallis & Futuna
  18. Zimbabwe

Plusnet Band 8

  1. Antarctica
  2. Cuba
  3. Diego Garcia
  4. East Timor
  5. Falkland Islands
  6. New Caledonia
  7. Nigeria
  8. Niue
  9. Norfolk Island
  10. Northern Mariana Islands
  11. Suriname
  12. Tokelau
  13. Vanuatu

Plusnet Band 9

  1. Andorra
  2. Anguilla
  3. Channel Islands
  4. Faroe Islands
  5. French Guiana
  6. Gibraltar
  7. Guadeloupe
  8. Guernsey
  9. Iceland
  10. Jersey
  11. Liechtenstein
  12. Martinique
  13. Mayotte
  14. Norway
  15. Reunion
  16. St. Barthélemy
  17. St. Martin
  18. Switzerland

Will I get 5G when roaming with Plusnet?

Currently, the maximum signal you can get when roaming is 4G. Plusnet will also make use of 3G for wider coverage.

Are there any countries where I cannot use Plusnet?

There are currently 64 countries where you cannot roam with Plusnet:

  1. Angola
  2. Bahamas
  3. Bahrain
  4. Belarus
  5. Benin
  6. Bhutan
  7. Bolivia
  8. Brunei
  9. Burkina Faso
  10. Burundi
  11. Cambodia
  12. Chad
  13. Chile
  14. Costa Rica
  15. Djibouti
  16. Ecuador
  17. Eritrea
  18. Ethiopia
  19. Fiji
  20. Gabon
  21. Georgia
  22. Ghana
  23. Guatemala
  24. Iran
  25. Iraq
  26. Kazakhstan
  27. Kiribati
  28. Kosovo
  29. Kyrgyzstan
  30. Laos
  31. Lebanon
  32. Lesotho
  33. Liberia
  34. Malawi
  35. Marshall Islands
  36. Mauritania
  37. Micronesia
  38. Mongolia
  39. Mozambique
  40. Myanmar
  41. Namibia
  42. Nauru
  43. Nepal
  44. Nicaragua
  45. Niger
  46. North Korea
  47. Palau
  48. Palestine
  49. Papua New Guinea
  50. Paraguay
  51. Peru
  52. Rwanda
  53. Samoa
  54. San Marino
  55. Sao Tome and Principe
  56. Seychelles
  57. Sierra Leone
  58. Solomon Islands
  59. Somalia
  60. Sudan
  61. South Sudan
  62. Swaziland
  63. Syria
  64. Tajikistan

FAQs

Can I roam for free in the EU with Plusnet?

Yes, all Plusnet customers can use their regular allowance for free with Roam Like at Home, from 52 EU and European destinations.

How can I setup my phone to roam with Plusnet?

Before roaming with Plusnet, you must enable roaming in your phone’s settings.

For Android users:

  1. Go to Settings
  2. Go to Connections -> Mobile networks -> Roaming
  3. Enable Data roaming

For iPhone users:

  1. Go to Settings
  2. Go to Mobile data -> Mobile Data Options
  3. Enable Data Roaming

Will I be charged if I go over my allowance when roaming with Plusnet?

If you're within an EU or Roam Like at Home country and you go over your Plusnet allowance, you will be charged at the same rate as if you were in the UK.

Alternatively, you can buy a bolt-on, which will give you additional allowances for a setup price.

Can I tether to another device when roaming with Plusnet?

Yes, you can tether to as many devices as you like when roaming with Plusnet. Any regular data limitations that apply when using your phone will also apply to tethering.