Switch from Lebara to SMARTY and keep your number using a PAC code

Ofcom’s policies have made it extremely quick and easy to switch and transfer your Lebara number to SMARTY.

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It’s completely free to transfer your number - you simply need to request a PAC code from Lebara by sending a text message, which takes no more than 2 minutes to arrive. Once you’ve handed the PAC code to SMARTY, the switching process will take no more than 1 to 2 working days to complete.

If you want to join SMARTY and get a brand new phone number, without keeping your existing Lebara number, the process is almost identical - the only difference being you will need to request a STAC code instead of a PAC code.

Joining SMARTY from Lebara

Joining SMARTY and transferring your number from Lebara is a very easy process, and should take no more than 1 to 2 working days.

You simply need to request a free PAC code from your Lebara number, and hand it to SMARTY.

You can hand your PAC code to SMARTY at the time of ordering a new SMARTY phone or SMARTY SIM, or you can do this after you’ve received your order. When you choose to do this is up to you - it doesn’t make a difference.

After you’ve handed your PAC code to SMARTY, your number will be transferred to SMARTY within 1 to 2 working days, and your account with Lebara will automatically be closed.

1. Request a PAC code from Lebara

Requesting a PAC code from Lebara is quick and free. The easiest way to do this is via text:

1. Text: From your Lebara number, text PAC to 65075 for free. You will receive a reply within 2 minutes, containing your PAC code
2. Online: Request to leave Lebara via the online form
3. Phone: Call 5588 from your Lebara number or 0207 0310791 from any other number. Open from 8am to 9pm everyday.

You will have 30 days to hand your PAC code to SMARTY, after which it will expire and you will need to request another one from Lebara.

Note: If you wish to switch to SMARTY, but you want a brand new number without keeping your Lebara number, you need to request a STAC code rather than a PAC code from Lebara. You can do this by texting STAC to 75075 instead.

2. Order a new phone or SIM from SMARTY

If you haven’t yet ordered a new SIM or phone with SMARTY, you can find the cheapest SMARTY deals through our comparison tools:

• Compare SMARTY SIM only deals

You can also find a full range of contracts from SMARTY’s website.

You may have the opportunity to hand your PAC code over at the time of ordering a new phone or SIM from SMARTY. If so, you will have the option to enter your PAC code during the checkout process. Once your order arrives and you activate the SIM, the transfer process will automatically begin.

If you’re not given the opportunity to hand your PAC code to SMARTY at the time of ordering, don’t worry. Instead, you will receive a temporary number with your new SMARTY SIM. You will be given the opportunity to hand your PAC code to SMARTY and transfer your Lebara number once your order arrives, as detailed in the next step.

Note: Apart from being slightly more convenient, it doesn’t make a difference whether you choose to hand your PAC code to SMARTY at the order checkout or after you’ve received your order.

3. Hand the PAC code to SMARTY

Once you have your PAC code from Lebara, you simply need to hand it to SMARTY to start the transfer process.

If you previously handed your PAC code to SMARTY at the time of ordering a new SMARTY phone or SMARTY SIM during the checkout process, you can skip this step.

Handing your PAC code to SMARTY can be done through a number of ways:

1. Online: Login to your SMARTY account and go to Menu > Account Settings > Your phone number > Enter my PAC or STAC code

4. Wait for the switch to SMARTY to complete

After you’ve handed your PAC code to SMARTY, they will notify Lebara that you wish to leave them and transfer your number to SMARTY.

It will take 1 to 2 working days for SMARTY to transfer your number. Once the transfer has completed, your account with Lebara will automatically be closed.